Customer Service

[puredeadthingy]

I'm still reeling a bit at the blow of 'getting fired'. This was only enhanced today. My boss did say, as she was sacking me, I had excellent communication skills. But apparently, to work in a shop, you don't need that at all

Comments

[drunken_acolyte]

Give the poor Costa Coffee guy/girl a break. The problem with being a till jockey is that it doesn't require enough of your attention to do it. When I was working in a cinema I had soooooooo many thick moments simply because my brain switched off for the sake of my sanity. If anything disrupts the normal customer service would-you-like-fries-with-that routine, it can throw you so badly it's embarrassing. That counts double for questions about relatively rare allergens.

The other two, on the other hand, deserve your ire.

[puredeadthingy]

The thing was, this wasn't some part-time student whom I could have forgiven for not knowing about coeliac disease, but the manager--and as a 1-in-about-103 people have it disease, it's not that rare. They have a gluten-free brownie, so surely gluten registered as something they could improve upon.

[drunken_acolyte]

Oh, if it's a manager they get Idiot Points...

[semi_eunoia]

Well, was it gluten free? =D

[puredeadthingy]

Yes, when they finally looked in the book it was Cadbury's they were using and that's okay for me to eat. Drink. It wasn't as good as Starbucks, though XD