Is infinity really around $800? Yes, says Amex.

[punkwalrus]

So get this, I get a notice from American Express they have halted my card because of excessive spending. The total that I reached was not very high, and I paid it off every month anyway ('tis the rules with American Express), and I wasn't late (payment due next week). This was part of a plan to shift spending around so I could pay off other cards

Comments

[ianmcin]

I asked to speak to a supervisor, and was told that I wasn't able to because "their call queue was too high."

Response #1: I'll just bet it was, given how widespread this problem probably is.

Response #2: They have a queue limit of 3 calls, no doubt.

[punkwalrus]

She actually told me 5 calls were waiting, and the wait was over an hour.

[vlynn]

Yeah they damned well need to refund your annual fee then. That is not what you agreed to.

[xale_d]

Just to play Devil's Advocate, the line is "No pre-set spending limit" in the commercials.

Wow, that's all I have for an argument at the moment. I guess it really is a shitty thing.

[bouncygryphon]

Which is true - there isn't a "pre-set" spending limit until they've had a chance to review your spending habits. I'm betting that's the logic they're using to stave off the inevitable complaints/lawsuits/counterregulations.

[rtred]

Sounds like they weren't making enough money off of you.