The Strange, Strange Case of the Missing Weird Tales Subscription

[lossrockhart]

For Christmas last year, my mother-in-law Jill gave me a gift subscription to Weird Tales, the current incarnation of one of the original genre magazines, the very magazine that launched the careers of H.P. Lovecraft, Robert E. Howard, C.L. Moore, Ray Bradbury, and countless others. Needless to say, I was thrilled by this thoughtful present,

Comments

[lossrockhart]

Ugh, I was afraid of that. I guess it's time to break out the pliers.

Incorrect information

[anonymous]

Wildside Press has always paid all royalties due to authors, unlike many other small presses. Sometimes we're a few weeks late, depending on cash flow, but it always gets paid. Note that we do not pay royalties or issue statements if the amount due in a specific period is less than $10. If we make a mistake, in royalties, it is corrected as soon as we learn of it

[ffutures]

Tell them that you are about to inform the FBI that they may be running a mail fraud operation. That ought to provoke a response. If not, do it.

[lossrockhart]

Thanks for the suggestion.

[anonymous]

Mr. Lockhart:

I apologize profusely for the difficulty with your subscription. I agree that your experience has been unacceptable.

Over the course of the past several months, we've moved our magazine printing operation to a new vendor to achieve higher production values; undertaken an editorial transition to a new and more efficient team; and experienced turnover in our in-house shipping staff. The result will be a better, stronger magazine -- but along the way, these changes have caused some delays in our subscription and customer service operation. We have been working to resolve customer problems as they arise, and, again, I apologize that yours has taken so long to fix.

I have sent you an email detailing how we will fix your subscription problem promptly and attempt to make it up to you. I hope you will allow us to resolve this matter and proceed to serve your subscription.

Sincerely,
Stephen Segal
General manager / creative director
Wildside Press Magazines
subscriptions@wildsidepress.com