(Untitled)

[pseudomonas]

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Comments

[atreic]

You need a "I have dealt with NTL and can't remember if there were problems" box.

[pseudomonas]

Feel free not to select any buttons.

[knirirr]

As far as I remember, they took the right amount of money when I dealt with them, but took it from the wrong person.

[beckyc]

I'm not sure which to tick. When I shouted at them for long enough on the telephone, they gave me my money back. They'd been billing my mum incorrectly for a year, and gave her *lots* of money back onto her account. Well, they said they were going to anyway.

[pseudomonas]

I'd say if you needed to intervene, that's taking money. If they'd say taken too much money and then a day or two later given it back with an *unprompted* apologetic letter, that's probably not.

[taimatsu]

I am about to begin dealing with NTL - they come to connect things up on Friday. I am advised to keep careful records of *everything*.

[pseudomonas]

Don't use direct debit, either.

[knirirr]

Seconded. See my post earlier on the thread.

[taimatsu]

Is there another option? They've just set one up, but I'm prepared to wait for hours on hold to change this if there's another way to do it (standing order?)

[senji]

There's also their standard habit of sending out red letters for £0.00 when you quit...