In other words, you were the zillionth BMI passenger who had been confused by the piss-poor checkin programme on the bloody machine, and nobody has yet told them, in clear short easy words, that the REASON the fucking machine didn't print a boarding card was because it gave only the option to exit the checking-in process, with no mention of a boarding card, so it's THEIR bloody stupid programming that is at fault, not you as a computer-literate intelligent individual!
Growl growl growl... they'll never have used the machine themselves, never have been told exactly what the programme says, and will be gut-sick of having 'stupid' people complaining that they used the machine properly but haven't got boarding passes, because the fucking programme made no mention of boarding pass and presents users with a nonsensical, misleading yes/no choice!
I'd be writing to BMI myself, in just such short, clear, easy words.
My, you sound angry! (Your fuck quota just shot up there).
Since I can't be bothered spending any of my time or effort composing a letter to them, maybe I should just send them a copy of my blog post with my ref no and a note that says yes, this IS viewable from everywhere on teh intarwebz, and are they going to do something about it? (I'd need to change the permissions on that post to public, if so). What do you reckon?
The question is, what do I hope to achieve by complaining? Apology? For them to sort their machine/s out and instruct their staff to be more helpful/polite? Voucher for money off another flight? To be honest, I think it's more likely they'd a) ignore my complaint or b) write back saying something along the lines of it was my fault and their staff were justified.
I've had my full quota of stupid airport machines and unhelpful staff who actually are in full defensive mode because they don't understand WHY people can't use the machines, it's causing them extra work and grief, and nobody in management will listen to them... it makes me REALLY angry when an obvious, simple fault in a process is not addressed immediately and put right
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Comments 3
Growl growl growl... they'll never have used the machine themselves, never have been told exactly what the programme says, and will be gut-sick of having 'stupid' people complaining that they used the machine properly but haven't got boarding passes, because the fucking programme made no mention of boarding pass and presents users with a nonsensical, misleading yes/no choice!
I'd be writing to BMI myself, in just such short, clear, easy words.
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Since I can't be bothered spending any of my time or effort composing a letter to them, maybe I should just send them a copy of my blog post with my ref no and a note that says yes, this IS viewable from everywhere on teh intarwebz, and are they going to do something about it? (I'd need to change the permissions on that post to public, if so). What do you reckon?
The question is, what do I hope to achieve by complaining? Apology? For them to sort their machine/s out and instruct their staff to be more helpful/polite? Voucher for money off another flight? To be honest, I think it's more likely they'd a) ignore my complaint or b) write back saying something along the lines of it was my fault and their staff were justified.
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