I'm a long time Comcast customer. I've had Comcast internet since 2000 and their old phone service for about 5 years. We never had any problems with either of these services
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All the time, although, to be honest, it has not been bad enough for me to officially complain about it. Our signal drops off for a few seconds and boots right back up. it is not usually enough for us to even notice if not for the fact that the modem is right next to me at the comp and I get distracted by the flashing light.
The longer lapses seem to happen in the middle of the night. The signal is up for my wife at 3am when she goes to bed, but is down for me at 5am when I get up and stays down during the hour or so it takes me to get out the door. Then when I talk to her, the signal is back up and running at 8am when she got up for work.
When it gets more annoying, I will deal with it through Comcast, but for now I deal.
I finally canceled Comcast's service when after having a 3+ hour service outage every day for two weeks. This after enduring months of 3-4 outages a week. Most of these outages occurred late at night usually starting between 11 pm and midnight like clockwork. When I called Comcast to complain, they always gave me the "we're doing maintenance in your area" spiel. And I believe that excuse too, given how the outages always started and ended around the same time.
I switched to Verizon DSL two years ago and haven't had a single outage during that time. Even worse, my DSL speeds are equivalent to what I was getting from Comcast before I canceled.
I've noticed that a lot of my outages occur in the 11pm - 1am range, as well. Although I get random outages throughout the day. I always assumed someone had a home server or something that sucked up bandwidth after most people would be in bed instead of online. But now it sounds like a system wide problem.
Of course, I never had ANY problems until they swapped out my Motorola Surfboard modem for their Arris Telephony modem... emphasis on the "phony". The new modem handles BOTH the phone and internet. I'm not sure how the old Comcast phone worked, but it wasn't routed through my internet modem.
We did not have our telephone service through Comcast, but had so many outages in our cable internet service we got rid of it and won't consider them for phone service.
It's all a throw of the dice. I have been very happy with Comcast and never have had a problem that they haven't solved quickly. At work, however, we're having nightmares with Verizon DSL, and their customer service has been very poor. So I think it's half dozen one six of the other, between these two choices, at least.
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And I think half the time I am "using" someone else's connection as opposed to mine.
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The longer lapses seem to happen in the middle of the night. The signal is up for my wife at 3am when she goes to bed, but is down for me at 5am when I get up and stays down during the hour or so it takes me to get out the door. Then when I talk to her, the signal is back up and running at 8am when she got up for work.
When it gets more annoying, I will deal with it through Comcast, but for now I deal.
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I switched to Verizon DSL two years ago and haven't had a single outage during that time. Even worse, my DSL speeds are equivalent to what I was getting from Comcast before I canceled.
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Of course, I never had ANY problems until they swapped out my Motorola Surfboard modem for their Arris Telephony modem... emphasis on the "phony". The new modem handles BOTH the phone and internet. I'm not sure how the old Comcast phone worked, but it wasn't routed through my internet modem.
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