I've been reading this, on and off, for some while now, and have now finished. It's not really a book one wants to sit down and read all at once, but I've been wanting to read it ever since I read an interview with Clara Greed in the Times Higher Educational Supplement. This was just after I'd been asked to be A Nexpert on the history of public
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On the race/class issues, Greed is v sensitive to different cultural traditions and need to accommodate these. In fact very much about getting proper input from the diversity of users about what their requirements are.
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