Were I not a crabby old bat already, this would turn me into one

[oursin]

The credit card saga continued:

Although my letter to them, and the copy of the cheque in question, both indicated that there were TWO credit cards involved, nonetheless:

Whoever was dealing with the matter in Missing Payments failed to inform those responsible for one of the cards, with the result that I got chased up with threatening default

Comments

[parthenia14]

'Learn from business'?

Not necessarily a good idea...

*off to bollock ntl about non-appearance of phoneline*

[shiv5468]

I don't suppose you'll be getting compensation - or even an apology - for the mess up?

Do you think there is an offical whelk-stall that sets standards for efficiency or is the absence of such the reason why everything is so badly run.

[oursin]

If a whelkstall were run this badly I suspect it would have been closed down in short order by Environmental Health Officer, once the first few cases of typhoid had been notified. There probably should be an official calibration measure of whelkstall-efficiency.

And given that I had to nag them about not charging me a penalty fee when the error was at their end, I'm not hopeful of any compensation. Though will be writing stroppy letter, anyway.

[shiv5468]

If you mentioned it to David Cameron you could probably get it made into an official Tory policy. Though it might offend the EU and have to be turned into a non-country specific seafood stall.

[oursin]

I think it would have to be generic for EU regulation - I can't imagine that the French eat whelks - 'quoi? on mange cela? quelle horreur!'

[anghara]

Try this sequence of events

[oursin]

And this kind of 'business model' is what libraries such as ours, which provide a very high quality customer services, are supposed to emulate. Perhaps I should start sending out the wrong information in response to enquiries, and pre-ordering the wrong material for new readers...