Comments | mousme: Oh, and technological issues, while I'm at it

mousme

Oh, and technological issues, while I'm at it

Apr 26, 2010 13:54

Hey, flist!

Can anyone help me with this? I got an external hard drive in January, and it started malfunctioning in February. Then I got sidetracked for a while, and yesterday when I plugged it in... nothing happened ( Read more... )

query, computer stuff

Comments 6

blackmare April 26 2010, 18:15:51 UTC

Blue light? A LaCie, by any chance? If so, it ought to be under warranty, and I think the company could likely help you somehow. Call 'em.

ETA that I just read through the second post you linked and saw that, yup, it's a LaCie. Same brand I have. Far as I'm aware they're a good, solid company, and I definitely think you need to make this THEIR problem.

mousme April 26 2010, 18:25:56 UTC

Thanks!

I'll see if I can find a phone number for them. I don't care about the device itself, I just don't want to lose the data.

blackmare April 26 2010, 18:28:35 UTC

http://www.lacie.com/us/contact/

mousme April 26 2010, 18:29:48 UTC

Wow. You're awesome! Thank you!

brigidmn April 26 2010, 18:31:19 UTC

The company should be able to help. Or you could take it in to a computer place. But yes, call the company first

I know when one of mine crashed, the company did replace it (it was a symantec) but we didn't get the data back as my warranty only covered a replacement drive and to take it somewhere and have them restore it would have been really expensive.

swestrup April 26 2010, 19:47:07 UTC

Oh, too bad you hadn't mentioned that before. I had a client recently have a LaCie die on him. Turned out the hard disk inside was perfectly good, and I was able to read his files. In fact, for $50 he bought a new external case, I put the old drive in it, and he was back in business.

Had you brought it with you today, I could have had a look at it for you.