Wacom doesn't care how long you've had the tablet, it's your fault.

[megumi_kitten]

I noticed I was having issues with my Wacome Bamboo Pen tablet, and figured out it was the USB cord to the tablet. The only cord that plugs in mind you. I've had this tablet less than a year. It'll be a year in late April, early June. SO of course I was miffed

Comments

[nestor_ii]

Don't know if this applies to your tablet, but i found a few cords on Amazon that might be what you need, here is the link.

http://www.amazon.com/DATASTREAM-Premium-Charger-Intuos4-Intuos5/dp/B00AQNCVTO/ref=pd_sim_pc_25

There are bunches more linked there as well if the main item isn't what you need.

[megumi_kitten]

that's the cord I need, but sadly I'm broke. And i dont think I SHOULD pay out of pocket on a product that's still under warranty.

The guy emailed me back and said he'd forward this to his supervisor, so hopefully someone can do something.

I explained I got it as a GIFT, and the person (who doesn't speak to me anymore, their choice) never sent a receipt with it.
I also said I'd GLADLY send in the cable for them to look at, I just don't have a camera on hand.

[ansur2]

I think if you can find a picture on the internet of the exact cord you have, you could try and pass it off as the "photo" he needed. Just copy/crop/paste.

I'm glad the guy volunteered to send it to his supervisor -- next time you don't get anywhere with a customer service rep, it's never a bad thing to politely request to talk to someone who may be able to give you better information.

[megumi_kitten]

they're insisting on it being a picture of the actual cord itself. They honestly make me feel like they think I stole the tablet and am trying to scam them.

Not a fun feeling.

[harleyquinn1517]

Dude. Most companies (the one I work for, and the ones I did an exchange for both my Zune and my Phillips) will trade a part/device for a similar part/device if it's under warranty (send in the old to get the new; you only pay for it if it's actual damage and not a defect). Shitty customer service, and if that really IS Wacom's policy, it's a suck all around: a suck for you, a suck for the rep who doesn't have another solution, and a suck on the company for that dumb policy to begin with.