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[lugajetboygirl]

Oh Man. I really hate Tmobile right now. They have totally fucked me over. My phone account was supposed to be on hold since January and it hasn't been, and they are charging me 200 bucks for a phone account that I am not using, and that is actually supposed to turned off right now.  I just talked to some D-bag online since calling their customer

Comments

[yagathai]

ExecutiveResponse@T-Mobile.com was the "backdoor" email address to get to their executive-level customer service reps, who can do stuff like refund the money or wipe your account clean. Don't bother wasting time with the front-line reps -- they can't and won't help you.

I don't know if it still works, but it did this time last year.

[yagathai]

If that doesn't work, try calling 1-877-290-6323 ext. 341-8025 and asking for Stuart. He's an assistant executive in charge of customer service -- or again was, as of this time last year. But don't call unless the email gets you nowhere.

[yagathai]

Also, try Kelly Spindle @ 877-290-6323 Ex. 8082.

[yagathai]

And good luck. T-mobile sucks balls.

[lugajetboygirl]

Ha ha ha. Thank you, Yags. You rule. I will definitely try that route. Awesome.

[misunderstruck]

That sucks. Good luck with the assholes.

This serves as my annual reminder of why I'm glad to no longer be with T-Mobile. (My favorite experience with them was when my phone suddenly stopped getting service in two locations: my apartment and my school. That seemed like a good sign that it was time to move on.)

[xraytheenforcer]

What douchebags. It's their fuck-up -- make sure that your bank knows not to pay any money out to them.

Grrrr...

[mashiara13]

That sucks! I hope you can manage to get this sorted out. Paying that kind of money for a phone account they were supposed to have deactivated? Just ludicrous, I would be extremely pissed as well.