Phone tree rant
Okay... Here it goes.
World, pay attention
If you have someone on hold for more than 2 minutes. No matter how many times your automated voice tells us:
It does not mean:
World, pay attention
If you have someone on hold for more than 2 minutes. No matter how many times your automated voice tells us:
- You appreciate our patience
- Our call is important to you
- Your agents are busy helping other customers
It does not mean:
- That you actually care about us beyond an income source
- You appreciate anything ( Read more... )
Comments 2
Not knowing exactly what you experienced, I feel compelled to mention that someone without a good command of english is not neccesarily a moron. The english language doesn't make much sense compared to other languages. And it's probably not their fault if they haven't been trained properly.
I don't mean to rant at you, but the term "foreign morons" kind of rubbed me the wrong way. I do share your frustration with the whole "your call is important to us" schtick. Of course if it were important to them, they'd be taking my damn call instead of supplying a recorded message about how much they respect me and value my business.
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Of course, the anger does help in dealing with the idiiots on the other end of the line.
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