Customer service thy name is kiss-a&$

[lordandrei]

EDIT: had posted an image instead of a link. That was annoying. Fixed that. Sorry.

I just got off the phone with my ISP. Last week someone got onto my network and ran a peer-to-peer downloading problem. I discovered the next day that my network had gone to hell. I disabled the ability for such programs to be run on my network. (Without certain

Comments

[kinkyjesus]

What Andrei, you don't like being serviced? :)

Anyway, I live in (for NJ) a VERY rural area... 24 square miles, 5200 people. There are technically 3 high speed internet options available to me...

1. DSL. Too bad I live 24500 line feet away from the CO and thus can not get it, at least according to the phone company.
2. Satellite. I could have forked over more money, and gotten a satellite link that would have given reasonable upload and download, but I like playing games, and the latency would have been too much.
3. One-way cable. This is what I ended up getting. Cable download with 33.6 dialup modem upload...

In short, I feel your pain.

[tiphareth_star]

maybe I am dumber than I think, but i thought there was a way you could protect your network from being accessed remotely by using TWO firewalls, one as a software program and a hardware device that you can plug in your machine.

I recommend zone alarm : http://www.zonealarm.com/

Also try this: http://www.jiwire.com/spotlock.htm?cid=44122&kw=WiFi+secure&se=GOOGLESP

to secure your wifi network.

hope this helps

[tiphareth_star]

Oh I forgot to mention my favorite customer service people are the Citibank workers with thier unhelpful cheerfully dissmissive phone staff.

[schnookiemuffin]

Having to work in customer support, I often feel completely un-enabled to actually FIX most of my customer's issues. I never know what do to about it. I ask people where I should go and get the run around. Makes me hate being in tech support. I don't want to wake up and hate myself every day.

[paulrhume]

WHY DO YOU HATE ME