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neptunia67 February 18 2009, 14:26:15 UTC
Thank you, I think this is the best online video I've ever seen! I'm going to post it to my journal.

This is one of the foundations of mediation. People in conflict cannot see the good in others, the humanity. If one side gives a little bit of validation to the position that the other side is in, it makes a HUGE amount of difference in resolving the issues.

Awesome!!

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