When I read Obsessive Branding Disorder by Lucas Conley, I was intrigued by the Zaltman approach to discovering what customers think about a product: "If you were a stick of chewing gum, what would you tell the world about yourself?" Now, chewing gum isn't the sort of product that you'd expect to inspire strong emotions-but I, at least, definitely
(
Read more... )
Comments 1
(The comment has been removed)
Reply
Leave a comment