Comments | kagomeshuko: Wal-Greens and Trivia

kagomeshuko

Wal-Greens and Trivia

Oct 23, 2011 22:13

Walgreens Caused a Headache TodayBriana wasn't feeling good today and needed some stomach medicine. She wanted liquid immodium, but at first she just said immodium and that can mean the store brand. We thought that the pills would be okay. I went to the drive-thru for the express pick up at our closest Walgreens (just a turn and down the street ( Read more... )

frustration, walgreens, headache, trivia

Comments 4

finding_helena October 24 2011, 11:14:11 UTC

She then has to leave the pharmacy to go get some off the shelves. Really? They sell that at the drive-thru, but they don't have any in the pharmacy to sell at the drive-thru?

YES! This is entirely correct. Express pickup was invented by Walgreens corporate to essentially make pharmacy staff miserable and waste our time tracking down some niggly specific item for a patient, because we apparently don't have enough to do already. I had this one horrible lady once who sent me out three different times in pursuit of THE ONE RIGHT COUGHDROP. Luckily (well, luckily for me anyway), I don't get these requests very often.

And there are probably new/clueless staff in any given pharmacy who don't know what most of the OTC drugs are, and I wouldn't necessarily expect a tech to know. Although she doesn't exactly sound like a customer service star.

kagomeshuko October 25 2011, 06:45:00 UTC

Walgreens should get their act together with the Express OTC and let the pharmacy keep what they give OTC.

Ours says they will only give what is listed on the sheet of paper, so there's no "specific cough drop." It's what's listed and if it's not what is wanted, you have to go inside.

If she was new, I can understand not knowing. However, it got really irritating when I literally told her that Walgreens does have Express over the counter medicine and was pointing at the laminated piece of paper on the window and she looks clueless, finally takes it down off the window, reads it, and then goes to get the medicine.

I also don't understand our closest Walgreens having two drive thrus since there's only one speaker and each lane then has to wait.

I guess it's just to make it look better (for them). After all, one of our McDonald's basically has the same thing.

finding_helena October 25 2011, 14:15:52 UTC

There is no telling a pushy drivethru customer that they have to come inside. It just does not work. If they don't want to, they just won't. (obviously not all are jerks, but a few are.) Even before this program we got ppl who would not budge or stop arguing with us until we got them their item. It ultimately is easier just to get the item so they will f*** off.

I wonder if they get any call for that program at your store. There are all sorts of window clings and I don't even know what they all are. And I don't remember being told when they started this program. Though I was part-time so maybe they trained the regular staff.

kagomeshuko October 26 2011, 04:09:23 UTC

I don't know, but the OTC was the ONLY window cling on the drive-thru window for ours - at least that they needed and that most would need. Any others they may have had were only the posters with huge words and information like the drive-thru is open 24 hours and that type of info.