There are two people I work with (one in Illinois and the other in Florida) who really push my buttons in the angry, throat-punch way because they both think they're the only one on the planet who cares about the customer experience and the rest of us are put in their paths as obstacles to that goal ( Read more... )

Apparently, the Epiphany is the day Methodists re-affirm or remember their baptism with (in my prospective church's case)  a walk up the aisle to dip their fingers in holy water and maybe draw a cross with it on their foreheads. Now, I'm pretty sure the Spanish Catholics who wooed me in Madrid would have keeled over at the thought of Protestant ( Read more... )