ITS crap!

[johnnyk]

The It's is a large electronic retailer with about 100 shops all across the Netherlands.
Their slogan is "It's all about you!".

Which is a clever slogan as it has the name of the company in it and it says what you want hear as a consumer from a shop. We are here to help you. Our service is great. Please step on us.

What is should say is "It was

Comments

[megadog]

This is why I *always* buy stuff using my credit-card. If I have problems that the store do not seem willing or able to sort out I contact the credit-card company and request a chargeback.

The problem then is between the credit-card company and the store to fix.

[johnnyk]

I should contact my creditcard company and see if they would do the same for me if this was the situation.

[skunktaur]

That's often how those stores work.

They send in the broken item to repairs and give you a replacement set. THEN bill the manufacturer for a new set, after all, factory warranty and such.
Then they get the broken item back from repairs.

That leaves the store with an extra set they got to replace the one they gave you to replace the one they got back. They re-sell the repaired one and sell the new one and eventually manage to get paid thrice for the same item.

It all boils down to 'Did you accept their offer to replace it?', though. They still might just want to bow in your favour and suggest a settlement through the Geschillencommissie. Last thing a company like Its needs is an official court ruling on their return policy.

[johnnyk]

-_-; That's sad. But I was afraid it kinda worked like that.

And no I haven't accepted it. I almost did just so I can end all of this shit.

[johnnyk]

I never had any problem with Media Markt though. :s

[shinigamigirl]

Hm. You should send me in to bitch them out. Did I ever tell you about my Paris carry-on argument from a few months ago? X)

(By the way, the expression you're looking for is "Third time's the charm").

ILU!