More Vodacom 3G woes
I think my email pretty much sums this one up:
Good day,
I have recently discovered that the vodacom4me bandwidth usage information is
more than a day out of date. Specifically, I used about 10mb on the evening of
2006-10-30 and another 10mb on the evening of 2006-10-31. Until last night, my
October usage claimed approximately 498000kb. This morning, it showed 509900.8
KB.
On the same page as the usage information is the following text:
"""
Please Note:
* Bundled info could be up to 3 hours old.
"""
This is clearly inaccurate and could end up costing me a lot of money if I base
my end-of-month usage on how much bandwidth Vodacom tells me I still have
available.
This website is the only way I can track my usage, since my Vodacom-supplied
router does not provide any usable monitoring information. Usage for the
current session is displayed in the web interface, but there's no easy way to
automate collection of this and if a session should drop unexpectedly (which is
not uncommon), this information is lost.
This time I was lucky, and hadn't used much bandwidth for the few days prior to
the 30th, so I didn't go over my limit. This will not usually be the case.
What can I expect from Vodacom in terms of either ensuring the accuracy of this
information or compensation for overruns based on out of date information?
Surely I am not expected to keep track of every byte myself. If I am, can the
basic tools for this please be provided in the router firmware?
Thanks,
--J
Good day,
I have recently discovered that the vodacom4me bandwidth usage information is
more than a day out of date. Specifically, I used about 10mb on the evening of
2006-10-30 and another 10mb on the evening of 2006-10-31. Until last night, my
October usage claimed approximately 498000kb. This morning, it showed 509900.8
KB.
On the same page as the usage information is the following text:
"""
Please Note:
* Bundled info could be up to 3 hours old.
"""
This is clearly inaccurate and could end up costing me a lot of money if I base
my end-of-month usage on how much bandwidth Vodacom tells me I still have
available.
This website is the only way I can track my usage, since my Vodacom-supplied
router does not provide any usable monitoring information. Usage for the
current session is displayed in the web interface, but there's no easy way to
automate collection of this and if a session should drop unexpectedly (which is
not uncommon), this information is lost.
This time I was lucky, and hadn't used much bandwidth for the few days prior to
the 30th, so I didn't go over my limit. This will not usually be the case.
What can I expect from Vodacom in terms of either ensuring the accuracy of this
information or compensation for overruns based on out of date information?
Surely I am not expected to keep track of every byte myself. If I am, can the
basic tools for this please be provided in the router firmware?
Thanks,
--J