Comments | intj: Dealing with "customer service" over the phone

witchsistah in intj

Dealing with "customer service" over the phone

Jan 25, 2011 07:56

As an INTJ, I absolutely loathe talking on the phone. I'd rather communicate in writing (that way, there is a hard record of what was actually said}), AND I'd rather handle business online rather than on the phone with customer service. But that's also because my view of "customer service" is pretty damn dim ( Read more... )

Comments 7

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witchsistah January 25 2011, 18:04:28 UTC

Believe it or not, when I call about a problem, my first assumption is NOT that my problem is somehow unique. I usually assume it's rather run of the mill and therefore easily solvable/workable. My issue is when a supposedly easily solvable problem is not solved by cs, and their attitude is "Oh well" meaning "so damn what!" There is just an utter lack of effort expended to solve actual problems. The attitude seems to be for the customer to continue putting up with their shitty product/services AND continue to give said company their money.

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witchsistah January 25 2011, 18:29:24 UTC

It seems like call centers are training their cs agents to do a lot of "empathy mirroring" stuff like, "I'm sorry you're experiencing that" or "I understand how that would be frustrating." I don't need or WANT any of that. I just want my problem fixed or the instructions on how to fix said problem myself. Like I said, I don't require genuflecting or subservience. So I don't think I'm asking all that much.

I worked telemarketing BRIEFLY way back in the stone age (the 1990s). I swear, NEVER AGAIN. I'd rather put on some fishnets and clear heels and sell my ass, at least I'd have control over my hours and wages. I can only imagine what it's like to be an INTJ and want to actually SOLVE the problem instead of reading from some script, much less spewing fake-ass, scripted sympathy.

waterspyder January 25 2011, 20:34:16 UTC

Ask for a Ticket Number and their employee number. I've noticed a remarkable improvement since doing this.

wetdryvac January 25 2011, 22:57:49 UTC

As a CS rep for approximately 15 days - I found out on day 15 that one of the lines of products was known in house to not function as advertised, and quit to avoid lying about it - I solved more problems and moved more product than 90% of my compatriots without leaving the business-address method ( ... )

herwonderfulday January 26 2011, 00:50:07 UTC

Eh ( ... )