Highlights from the BS.

[innocentwater]

The manager said she and Kristina would talk with us. Instead we waited some five minutes before I went up, and just Kristina talked with us, claiming she was the manager and not giving any names of higher ups (we asked who her boss was). Suspicious, no? She was smug, too, and acted like a control freak. Excerpt

Comments

[basyl_eyed]

Wow. I had Shapes try to do that to me in Tampa, but I caught it when I obsessively read the contract and asked for redaction from the common language. I am sorry you got stuck in this, and I wish I knew you had signed up before. Just a quick question. Do you have a copy of the paperwork you are talking about, or is it somewhere else? It might be worth sending along with the BBB, as well as talking to corporate Shapes. Good luck.

[innocentwater]

I have a copy that Kristina made for me, but not any of the original stuff I took home. About a month after my membership ran out, I was feeling bitter and figured I wouldnt' need it anyway, so I chucked it.

I'm going to just send the story along to the BBB and letters to the higher ups. I looked at the contract and at the time made sure it was what I wanted with her, but apparently she just BSed me.

Do you mind briefly recounting what happened to you with Shapes for me? You didn't get screwed over with it, but having another instance of trickery is helpful when sending along the letter.

Also, thanks for your advice, Sarah. I don't always know what to do in these situations (since I haven't had a credit card and all), so I really appreciate your advice. For example, if my mom hadn't mentioned it before, I wouldn't have known that the credit card companies would actually honor the owner's insistence.