escalated

[inhumandecency]

It's been a full week since I sent my computer in to Apple, which is twice as long as it's usually taken to send it in, get it fixed, and get it back! So I checked, and it turns out that they serviced it the same day it arrived, but they couldn't figure out the problem and so they escalated it to engineering (the online system just said "pending

Comments

[inhumandecency]

You're probably right about that. I once went through a cycle where Apple replaced my hard drive three times in two months before I pointed out that there was probably a deeper problem (at which point they sent me a new computer). I guess it's possible that I'm not the first person with this problem, but the tenth or twentieth, and at that point sending replacement computers might become more expensive than actually getting to the bottom of it.

[don_negro]

What it means is that whatever is wrong with your laptop, it's either very rare, or has only previously been rumored, and Apple Engineering wants to take a look at it first hand.

This generally means you'll get a new laptop if they decide they want to keep it.

[inhumandecency]

Sweetness all around!

In other news, I while I was checking on my repair status I saw the info on the new Air. I've become enough of a geek that LED backlights and solid-state hard drives are all it takes to make me feel like it's The Future again.