Comments | ingusmoen: Two points on Customer Service

ingusmoen

Two points on Customer Service

Feb 05, 2009 15:20

#1-- Just because I tell you something other than what you want to hear, that isn't bad customer service, it means what you thought you knew was WRONG and the information I've given you is what you need to know.

Also, just because you think you should deserve some kind of discount or some price lower than everybody else, it is not bad Customer ( Read more... )

Comments 4

colinblackthorn February 5 2009, 23:06:31 UTC

Beef. It's the new fish.

beckmumble February 6 2009, 00:22:55 UTC

Be glad you aren't ordering for kids! It's been about 3 years since I could rely on McD's to get an order right. "Plain hamburger, nothing on it" usually means I get ketchup, cheese & onions (in 6 states and counting).

ingusmoen February 6 2009, 01:28:20 UTC

Oh, no, I get that all the time!
"Cheeseburger plain, no meat, extra cheese" is our standard order for the boy.
For those people who give me the "WHUH??" face I then say, "Bun, cheese, cheese, bun. That's it."
You may want to try that.

"Hamburger plain. Bun, burger, bun. That's it. Got it?"

Heh

baron_berwyn February 6 2009, 02:41:42 UTC

yea, I had 2 marathon calls in a row today. Each took over an hour. The customers were both happy at the end and thanked me profusely, but I needed a bathroom break and wound up leaving work 30 min late. It's Miller time.
(I'm currently in the midst of a sandwich with lots o swiss & pastrami with extra kraut. And my third MGD.)