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doeeyedbecky June 19 2013, 00:50:54 UTC
Have you tried reinstalling/repairing the program from the disc?

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princess_schez June 20 2013, 23:19:57 UTC
Hi! Sorry for not getting back right away, but I did try what you suggested and reinstalling/repairing the program, but both times my computer froze up. When it unfroze I got this message: "Internal error 2328 C:\Program Files\Corel\Corel Paint Shop Pro XI\CoreErrorCodesRC.dll"

I have no idea why this keeps coming up....

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doeeyedbecky June 20 2013, 23:37:13 UTC
Well, I've tried googling this and I'm coming up empty handed.

But it seems like somehow, you're missing a dll file... whether it's been deleted or corrupted, I'm unsure.

Sadly, I think your only option (since you can't do an uninstall or a reinstall/repair) is a total reset of the system and try reinstalling the program then.

If, after a system reset, it will not install, then there is an issue with the disc.

But I'm like 90% positive a system reset will fix the issue.

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princess_schez June 21 2013, 18:43:49 UTC
Yikes! I was hoping to avoid having to do a complete system reset....

But that thought did cross my mind. I may have to do it as I still can't straighten out the program... Ugh.

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