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[heidi8]

So my computer has been problematic since I got it, but it's been getting worse since July. Finally, Dell bit the bullet and realised that they've spent more money on tech support for me than the computer actually cost, and sent a tech to my house to replace the hard drive, as it was, in their opinion, the reason I was having the Blue Screen of

Comments

[rookie131]

I hate Dell with a passion that burns with the intensity of a thousand suns.

I got a Dell color laser for my business. After 4 visits from the lovely Dell repairman, they told me they couldn't fix the problem (of course, the down time was costing me money). They said they would send a replacement printer. Thing is, when I got it, I printed the page that told me how many pages it had printed and it was over 10,000 more than the printer I sent back. I called and complained and they pretty much told me too bad.

Then, when the warranty on the piece of crap expired, I couldn't renew it through their website. I called their customer service and they told me that because it was 2 days past the date it expired, they couldn't sell me a new warranty. Then, they told me they could, but the price was $50 higher than what it should be and they said it was the only thing they could offer.

BTW, I've got a supercharged HP laptop and computer and I'm very happy with both of them.

[ancarett]

I'm sorry! It sounds like you really ran into a bad machine and, of course, tech support hell with the constant problems for this one. I would hope that they would wholesale replace the system. About six years back I had the motherboard fry out on a Dell and it only took a week to get things fixed (it would have taken less but they tried new RAM and a new CPU before they gave up and agreed with me that it was the motherboard).

I have four and five year old Dells still running strong as well as a nine month old laptop that's giving me a bit of a headache as the battery is having problems. I have to get back in touch with tech support and get them to agree it needs replacing since it's still under warranty.

I will hope we both get lucky and get the whole mess fixed ASAP.