Major Frustration with Dell!!!

[hackel137]

I am really ready to pull my hair out, here! I ordered a laptop from Dell nearly 3 weeks ago, and it still hasn't arrived. Now Dell wants to charge me even more for it! Here's the complete story, mostly copied from an email I sent to a manager at Dell.

Comments

[ubersheepzwei]

Wow.... that's like worse than I can ever imagine. I think I would have been complaining like mad after day 1. Dell has an outlet store online, which is suppose to be good. But personally I think Dell is evil, what with how they developed the nice fields I grew up around.

Your Dell Order

[anonymous]

My name is Debbie and I work with a team that assists customers online. I’m located at Dell Headquarters in Texas. I’m sorry to hear about your Dell order being delayed then ultimately cancelled. If you still have your cancelled Dell order number I would like to help if I can, including the possibility of getting your order replaced for the original price. I’m very sorry for the service you have received from Dell up to the point but would like a chance to make things right. Please email me if you would like my assistance.

Sincerely,

Debbie
Dell Customer Advocate
Email: Debbie@Dell.Com