Comments | gwynraven: Dell is still stupid

gwynraven

Dell is still stupid

Jun 25, 2009 11:24

Got a call from the Dell technician today, who seemed to think I was being unreasonable because I refused to *take time off work* to meet him so he could install the *fifth piece* of replacement hardware on my computer. Dell has also been sending me annoying automated phone calls reminding me to return the old parts that were replaced, something I ( Read more... )

computer

Comments 8

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Re: They've really screwed themselves with this. gwynraven June 25 2009, 17:02:00 UTC

Yup. I'm quite disappointed. Don't know who I'll buy my next computer from now. They really do make good computers - the last five computers I've owned have been Dells, and this is the first one I've had serious technical issues with. In fact, my old desktop, which is over 8 years old, still runs fine, it's just not powerful enough for my needs any more. I wonder if that's how they've managed to stay in business -- their computers are good enough that most people never have the opportunity to find out how horrible their service is.

harkalark June 25 2009, 16:52:16 UTC

Jeez.

kk1raven June 25 2009, 17:55:40 UTC

What I tell my clients is that Dell's computers are generally as good as you should expect for the price you pay for them but that their service is a disaster if you do get one that develops a problem. The really sad part is that their current level of service is an improvement over their service of the past few years.

If Dell has your credit card number, keep a careful eye on them to make sure they don't charge you for the parts you haven't sent back yet. They have a history of charging you if they don't get the bad parts back within their deadline.

gwynraven June 25 2009, 17:59:42 UTC

They don't have my credit card number, thank goodness. And it's hard to believe this is an improvement over *anything*.

kk1raven June 25 2009, 18:08:44 UTC

I've had clients who couldn't get Dell to even try to fix their problem. In one case, back when DVD writers cost most of $300, they refused to do anything about a dead CD/DVD burner because they "couldn't" provide service unless the customer had already tried running the restore CD. Which part of "dead CD drive" is hard to understand?

gwynraven June 25 2009, 18:41:41 UTC

I ought to be astounded at that level of stupidity, but I'm just not that surprised.

opakele June 26 2009, 05:43:32 UTC

I had my 'large computer provider' nightmare with Gateway ten years ago. When Gateway went away (as I cheered their demise), and Dell emerged I avoided them like the plague.

My last laptop was an Acer and I loved it. I talked to a human technican when I called for help. My new laptop is an ASUS. I haven't had to call tech support yet. I love the laptop.

cissa June 27 2009, 22:58:49 UTC

My sympathies, and I'm wishing you the best in getting this resolved.