Comments | grrgoyl: It's over, AOL. Deal with it. We've had some good times but...I'm sorry.

grrgoyl

It's over, AOL. Deal with it. We've had some good times but...I'm sorry.

Jun 15, 2005 12:54

It was with much dread that I called AOL today to try to cancel. I say "try to" because I went through this once before and I know that their operators must work under threat of execution or at the very least serious pay cuts to do everything in their power to keep you as a customer. They are DESPERATE to keep you from cancelling. They will ( Read more... )

beautiful beautiful high-speed internet, stupid customer service representatives, aol

Comments 3

ms_hecubus June 15 2005, 19:14:47 UTC

When my computer crashed I installed AOL on my new one just long enough to get online and download the software for my usual ISP. I ended up YELLING at the guy from AOL to get my service cancelled.

grrgoyl June 15 2005, 19:19:31 UTC

Believe me, I am also looking forward with sadistic pleasure to pointing out to them how freakin' annoying it is. How reluctant it makes people to go back to them because they NEVER WANT TO GO THROUGH THAT AGAIN.

No means no, AOL!!

velmaneuwirth June 15 2005, 19:36:53 UTC

oh god, i put a free aol trial on my laptop before i got wireless dsl and it was a month free then you pay, so I called to cancel before the month was up. He tried SO hard to keep me on. I let him rabmle then her saw how many hours I spend online and offered to extend my trial for a nother month free. I knew it was gonna be hard to cancel next time but I let him. Then when the time came to cancel THAT I got my mother to call. lol

Becasue she's great at talking down sales people. lol She was polite then turned into bitchy customer, 'I'm sorry, I know you have ot do this but is there any way you don't have to ask me all these questions becasue I just want to cancel' Finally got it done though.