Comments | gothisobel: Major F****** Incompetence

gothisobel

Major F****** Incompetence

Apr 26, 2008 07:08

My MFI saga continues - The delivery I was expecting between 12noon and 6:30pm today arrived at 6:45am. Even the morning slots don't start until after that. Went to bed at 3:30am - am not amused. Infuriated the delivery drivers by opening both boxes to check the items. Again one of the items was damaged, so I sent it straight back, so no nice side ( Read more... )

Comments 5

nonnymus April 26 2008, 11:34:00 UTC

Bloody nora! That's bizarre, definitely in need of a complaint putting in.

gothisobel April 26 2008, 17:16:42 UTC

They won't deal with the complaint until I'm happy with everything and then they'll discuss compensation. They even had the cheek to say 'just in case anything else goes wrong' last time I spoke with them and lo and behold it has. Seems like a ploy to stop people telling them to take the whole lot back to me. This is the 7th time I've had to complain to them.

nonnymus April 26 2008, 19:22:07 UTC

My favourite trick is to then ask for the more official complaint route, would MFI have an ombudsman? It's AMAZING how quick they keel over an dgive you what you want :)

savantfoxt April 26 2008, 16:54:04 UTC

Maybe they'll be able to deliver another side panel on the second date?
I hope you're feeling better.

gothisobel April 26 2008, 17:26:54 UTC

Thanks. I'll try but they usually take a few weeks to redeliver. They do send couriers but all but one thing I've had through the couriers has been damaged. I tried to call today and well inside their opening hours but got a message saying they were closed and I should call back during their opening hours. I'm tempted to tell them to come and take it all away and just get some freestanding stuff from Zoo instead, but dad would be upset after all his hard work.