we had no problem with the front desk staff, except for them sometimes not being there when we went to look for them. I could also have wished for a room closer to the front, but we did not ask if there was closer when I realized how far it was.
The hotel was specifically instructed to block our rooms around the front courtyard. Whether facing the pool or parking it didn't matter, but we were quite clear that our folks needed to be closer to the function space.
The message apparently didn't trickle down to the front desk.
After going through a song and dance about how they were going to switch me to a closer room because the king room they had was all the way at the back of the hotel, I ended up in a double room all the way in the back of the hotel on the courtyard side. (sigh) On the other hand, I had no trouble with noise or sleeping in that room and at least I was on the second floor. I found that the Friday desk staff wasn't very helpful, but the weekend desk staff were.
The refrigerators are nice when they work well. The one in my room, and what I think was a refrigerator in a nearby room, made horrible amounts of noise, including bone-penetrating subsonics, so that I had to move to another room. This is probably a result of their having been kept for too many years and/or not sufficiently maintained.
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As I quipped on Saturday, "No schedule survives contact with the con."
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It took some chewing gun, paper clips, spit and bailing wire to hold it together in a few places. But we pulled through.
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The message apparently didn't trickle down to the front desk.
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I found that the Friday desk staff wasn't very helpful, but the weekend desk staff were.
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The suites are one of the things that balance out the downsides of the function space.
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