Claim? What claim?

[ganimede]

Around the end of July, the washing machine had a strop - it's under an extended warranty so we had to get an engineer out to have strict words with it. After he'd given it a good talking to, he put it back under the worktop but in doing so, he managed to damage the floor. He hadn't used his sliders because the floor was level but part of the

Comments

[greeneyedsadie]

OMG that kind of bullshit is so frustrating.

Are you a renter? Who do you live with?

[ganimede]

No, we own the property. The washing machine is under an extended warranty so it's the manufacturer that I'm having to deal with.

[chaquir]

oh dear... I'm sorry to say this but I feel trouble coming along the way. :(

I so hope this will be sorted out at some point and won't be a case of dreading and dreading and dreading

[ganimede]

I felt that it might be problematic when I'd not heard anything after a month. It's a huge major company as well, you'd think they'd be better at this kind of thing :-/

[meathiel]

Now that's what I call really bad customer service ... argh! Hope you'll manage to sove this.

[ganimede]

It's dreadful, isn't it? And it's not exactly a small company either, it's a pretty major one. I wouldn't have expected it from them at all.

[ellierachael]

Oh wow :/ I would be complaining now!

[ganimede]

I don't even know who to complain to though :-/