Apparently Barnes & Noble is going out of business.

Jul 30, 2010 16:06

At least, that's the only logical explanation I can come up with.

See, Mom has an ebook reader. She's had an audiobook reader before, so she's kinda familiar with how screwed-up DRM can be, and so she tries to be careful to buy things that are compatible.

She bought an ebook from Barnes & Noble. If you go to the web page for that ebook, it says "Works with any computer or mobile device." Well, that's pretty nifty. It comes with a sample chapter that does, in fact, read fine. Yay!

Except the bought-and-paid-for full version doesn't actually work with the Sony. There's a pale blue "Learn more" link next to the "Works with any" claim that, when you click on it, lists a few readers it works with. Oh, wait, apparently those are the *only* readers it works with. B&N points out that she can always sit and read it at the PC, and no, refunds are quite out of the question.

So why would a company so plainly say "Works with any" when it so plainly doesn't? That seems like a quick way to alienate e-customers for the future... unless, of course, one wasn't planning to have a future, and one wanted simply to "sell" as many things as possible whether they worked or not.

Hmm.

Surely not.
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