My $0.02 = take the high road. Do not post this open letter on Google. It makes you look like you are on the defensive. Anybody with a brain can see the good reviews in with the bedbug reviews and realize that a hotel does not get 4/5 stars and good reviews from most people and 1 star with brief comments from a few. Obviously this is someone's ex-girlfriend or a peon front office agent at one of your competitors
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actually, most of the pictures we have are completely "candid" - I took them myself with a digital camera. What you see is totally what you get. We do have about 3 "staged" shots - and the staging was just a professional photographer who brought in lights.
...and, frankly, a lot of people just read google reviews and make the decision right there. Especially when it's things like "bedbugs" and "rundown".
Thanks for the advice though, I might build a new page on our website.
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...and, frankly, a lot of people just read google reviews and make the decision right there. Especially when it's things like "bedbugs" and "rundown".
Thanks for the advice though, I might build a new page on our website.
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