Since I tend to be all nervous and squirrelly when it comes to "new" things (which for example can be meeting new people or just taking a trip somewhere for the first time or some really teeny tiny thing other people would do blindfolded), I have to admit I was rather edgy (
more nervous ramblings this way )
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LOL - what happened there? Were you so nervous or did the guy have such a strong accent? XD
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But there exist in Glasgow people who can speak proper English as well (yes, a real surprise!). I don't know for what (or where) you tried to get tickets, but you had really bad luck with the office. I phoned with a Glasgow Ticket Office too and it was even easier for me to understand them compared to my phonecall to the London Ticket Office (but maybe I was only to nervous to get my Hamlet Tickets).
That's why I can totally understand your first paragraph. It was for me almost the same situation when I ordered my Tickets (and I'm not sure if really all is correct now - but let's see and be confident).
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