I've ordered from them several times and never had a problem with delivery, quality or communication. They're probably like Baby or AP USA in that if there is ever a problem, that's when they might start behaving badly. You'd think that they'd have worked this out by now with all the issues they've had before. Sigh...
I just got a wig from them as a gift and it looks pretty nice but I haven't worn it yet...hopefully it's not shiny and cheap...Thanks for the feedback!
I have 3 wigs from them, 2 from the Lolita shop and 1 from their Cosplay shop. I've never had an issue with their service, when I ask questions they're all very nice and polite, shipping only takes about a day for me. Their quality has gone down considerably though, so right now I'm saving up for a Lockshop wig- I've heard good things about them.
I recently bought two of the curly bobs and am very happy with the quality considering the price and speed of shipping. Their caps have gotten larger so their wigs finally fit correctly on my head. I'd say their wigs are great as costume wigs- ones you don't wear every day but for special outfits, and when you aren't as concerned with a completely natural look. Up close even the natural colors have a tendency to look faux (well, the lighter ones. The darker colors are much nicer). If you want something you wear often or something very natural, I recommend Cyperous, Gabalnara, and Lockshop. For example, I have extensions from Cyperous that match my hair nicely.
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