Had a similar problem with them shortly after migrating to business. Fixed in similarly good fashion.
I too have used Zen ever since our mutual friend went there from Demon.
I'd add that there's nothing like a business service (20:1 but prioritised) to make you realise how much the 4pm and peak-time slowdowns get in the way.
I've had similarly good service from The Phone Co-Op, and it's not the most expensive because there's no reason for it to be, since the profits go to the members.
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I too have used Zen ever since our mutual friend went there from Demon.
I'd add that there's nothing like a business service (20:1 but prioritised) to make you realise how much the 4pm and peak-time slowdowns get in the way.
Zen = good.
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