any sufficiently advanced incompetence is indistinguishable from malice

[dr_memory]

(An actual letter I just had to send to someone who almost certainly did not deserve it.)

Dear Ms. [Elided]:

My apologies for the intrusion.  My friend [elided] was kind enough to share your contact information with me

Comments

my condolences

[zuma]

banks can drive one almost crazy enough to take to the streets...

seriously, sorry to hear of all this hassle.

Re: my condolences

[lightcastle]

As someone who recently had their card frozen for moving, despite changing all the addresses, I sympathize at how frustrating this sort of thing is.

[rednikki]

You're stuck in a modern-day Kafka novel! My sympathies.

[mizarchivist]

No shit.
If there's another full chapter to this saga, do let us know. I hope the good guy wins.

[jered]

Have you tried one of the local TV or paper news "customer advocates"? While the media are useless at investigative journalism these days (what's that?), they love a good moral outrage.

[rosefox]

Huh, I didn't know you were OTO.

(The rest of this does not surprise me in the least.)

I would definitely dispute the charge

[drwex]

Nothing wakes up an organization than getting Visa in their face. Also, reversed charges cost them money, which they tend to notice.