Customer service is not dead.

[donnad]

My sister's boyfriend is a hunter. (deer, bear, moose, elk... He got a deer earlier this year. No rants about killing Bambi please.)
For Christmas I usually give him a gift certificate to Cabelas. This year I got a smaller gift certificate and I bought him a universal gun cleaning kit

Comments

[flyingwolf]

Wow.
It really happens sometimes. I hate calling places so when I got a broken item from Incredible Gifts I just replied to their order confirmation email. Me: Ringo doesn't work! Them: We'll send you another one. Me (a few days later): Got it already. Thanks. What should I do with the broken one? Them: Keep it. (which is why I have a Ringo Beatle Beagle that doesn't play music sitting on a shelf.)
Was the best transaction I've ever had!

[vettecat]

There are still a few places that operate that way... it's a nice surprise when you find one!

[wren13]

I've liked Cabelas for years, for just that level of quality (my brother in law uses their catalog for his christmas list ;-)