These did not all happen on the same day. I just didn't want to make three posts.
When company policy is just fucking retarded: You know that "if it rings up the wrong price you get it free" thing, right? My store can't be the only one stupid enough to do this. Anyway, this didn't happen to me, a co-worker told me about it.
What would you do if you bought something and it turned out to be cheaper than you thought it was? Me, I'd grin a little and be in a good mood for a while. This special snowflake? Wanted his shit FREE.
o_0 The mind boggles.
So I'm covering someone's break at Service Center and a customer comes up and starts immediately talking about a DVD he returned. I just sort of stared blankly while he was talking about it, trying to figure out WTF he was talking about, because what he was saying just did not compute with what I knew regarding our return policies. Then, finally, brainwave, I realize he means the...redbox? Is that what it's called? Anyway, the DVD-rental thing up front that the store has no control over.
I told him that the DVD-renter actually had nothing to do with the store except for being inside of it, but that there should be a number on it that he could call to get his problem taken care of. ...I think I had to tell him this about three times or so, rephrasing it just a bit each time, before he GOT that no, there was nothing I could do to help him, maybe he should call the damn number on the renter.
So he wanders off to do this and I think that's the end of it. ...Until he comes back asking if I can turn down the music.
Cue blank stare again! I just sort of pointed up toward the ceiling and said something along the lines of "You...mean the intercom music?" Haha, yes. He did mean that. It was too loud for him to hear the renter-tech-support on his phone, I guess. (The music was not, actually, very loud, it never is.) I was too shocked to do much but stammer a "No" and he asks if my manager can. Uh...no. Sir. No. (And I think my manager was in a meeting at the time anyway, so I wasn't about to call him up and ask if he could please turn the music down.) Who can? Well...no one, as far as I know. He's getting kinda pissy at this point and pretty much asks what I suggest he do. All I could think of was "...Step outside the store?"
This is not, actually, as bad a suggestion as it sounds. The renter is right next to a door. He could've gone outside and still been able to read the side of the renter through the window.
Seriously though, WTF? o_0
Okay, final one, I'm going to give some context because otherwise I worry I might come across as kind of a complete ass:
In one week, I worked three back-to-back shifts (left work at 10:30pm, came back at 6:30am) in a row. I was getting very little sleep, had in fact come in early the day before and thus missed out on a much-needed pre-work nap. The night before I'd been unable to get to sleep until maybe two hours before I got up to get ready for the day's shift. I spent most of my shift sick, barely conscious, and cranky. I used my first break to pass out on some chairs in the breakroom for about fifteen minutes, and as such didn't eat anything. I'd already used up all my emergency hard candy earlier in the week and had nothing to stave off low bloodsugar except cough drops (I only did this once). I started getting stabbing headaches at one point that never entirely went away even after I took some pain medicine. I never got my second break. So by about the sixth or seventh hour and onward of my shift I was starving, on the verge of passing out, and incredibly pissed.
Okay! Justifications out of the way: parking lot bitch. I picked up the phone and gave my usual (slightly less cheerful than usual, I'll admit, since I was tired and having to partially climb over the Service Center counter to reach the phone) greeting of "You've reached Kroger's, how may I help you?"
She...was calling to say the parking lot was a mess. I...what? She wanted to let us know there were carts all over. (Uh...no shit, really? I totally can't tell that just by looking out the window.) So I tried to tell her that we were aware of that but couldn't actually do anything. (We had two baggers. Total. And one of them was actually the sanitation guy. We were busy and both of them were bagging and helping customers out. I was literally about the only person on the front end not actively doing anything, and I'm not allowed to go too far from U-Scan, even to help a customer, or I could get written up. I've been threatened with this twice.)
So I'm trying to explain that we know it's a mess and we can't do anything about it. We had someone quit and hadn't been able to replace them, and as I'm saying this she talks over me to say "I don't want to hear a sad story."
...Bitch, you are a sad story. o_0
So... *sigh* I said "Okay, bye." and hung up. *facepalm*
Yes, I know, I could've handled that better. But honestly? At that point I was only upright and nowhere near lucid, and she was pretty damn rude. (Who calls a store to tell them their parking lot is a mess? I mean really.)
Once I clocked out and had stumbled over to the deli to consume enough food that I thought I might not crash my bike on the way home, I went and told my supervisor that I was leaving at the end of September. I told her I was going to write a nice letter saying as much, but that definitely I would no longer be there after September.
I'm on the second day of three off in a row and I have to say...getting enough sleep to actually function as a human being is pretty sweet. ;D
What would you do if you bought something and it turned out to be cheaper than you thought it was? Me, I'd grin a little and be in a good mood for a while. This special snowflake? Wanted his shit FREE.
o_0 The mind boggles.
So I'm covering someone's break at Service Center and a customer comes up and starts immediately talking about a DVD he returned. I just sort of stared blankly while he was talking about it, trying to figure out WTF he was talking about, because what he was saying just did not compute with what I knew regarding our return policies. Then, finally, brainwave, I realize he means the...redbox? Is that what it's called? Anyway, the DVD-rental thing up front that the store has no control over.
I told him that the DVD-renter actually had nothing to do with the store except for being inside of it, but that there should be a number on it that he could call to get his problem taken care of. ...I think I had to tell him this about three times or so, rephrasing it just a bit each time, before he GOT that no, there was nothing I could do to help him, maybe he should call the damn number on the renter.
So he wanders off to do this and I think that's the end of it. ...Until he comes back asking if I can turn down the music.
Cue blank stare again! I just sort of pointed up toward the ceiling and said something along the lines of "You...mean the intercom music?" Haha, yes. He did mean that. It was too loud for him to hear the renter-tech-support on his phone, I guess. (The music was not, actually, very loud, it never is.) I was too shocked to do much but stammer a "No" and he asks if my manager can. Uh...no. Sir. No. (And I think my manager was in a meeting at the time anyway, so I wasn't about to call him up and ask if he could please turn the music down.) Who can? Well...no one, as far as I know. He's getting kinda pissy at this point and pretty much asks what I suggest he do. All I could think of was "...Step outside the store?"
This is not, actually, as bad a suggestion as it sounds. The renter is right next to a door. He could've gone outside and still been able to read the side of the renter through the window.
Seriously though, WTF? o_0
Okay, final one, I'm going to give some context because otherwise I worry I might come across as kind of a complete ass:
In one week, I worked three back-to-back shifts (left work at 10:30pm, came back at 6:30am) in a row. I was getting very little sleep, had in fact come in early the day before and thus missed out on a much-needed pre-work nap. The night before I'd been unable to get to sleep until maybe two hours before I got up to get ready for the day's shift. I spent most of my shift sick, barely conscious, and cranky. I used my first break to pass out on some chairs in the breakroom for about fifteen minutes, and as such didn't eat anything. I'd already used up all my emergency hard candy earlier in the week and had nothing to stave off low bloodsugar except cough drops (I only did this once). I started getting stabbing headaches at one point that never entirely went away even after I took some pain medicine. I never got my second break. So by about the sixth or seventh hour and onward of my shift I was starving, on the verge of passing out, and incredibly pissed.
Okay! Justifications out of the way: parking lot bitch. I picked up the phone and gave my usual (slightly less cheerful than usual, I'll admit, since I was tired and having to partially climb over the Service Center counter to reach the phone) greeting of "You've reached Kroger's, how may I help you?"
She...was calling to say the parking lot was a mess. I...what? She wanted to let us know there were carts all over. (Uh...no shit, really? I totally can't tell that just by looking out the window.) So I tried to tell her that we were aware of that but couldn't actually do anything. (We had two baggers. Total. And one of them was actually the sanitation guy. We were busy and both of them were bagging and helping customers out. I was literally about the only person on the front end not actively doing anything, and I'm not allowed to go too far from U-Scan, even to help a customer, or I could get written up. I've been threatened with this twice.)
So I'm trying to explain that we know it's a mess and we can't do anything about it. We had someone quit and hadn't been able to replace them, and as I'm saying this she talks over me to say "I don't want to hear a sad story."
...Bitch, you are a sad story. o_0
So... *sigh* I said "Okay, bye." and hung up. *facepalm*
Yes, I know, I could've handled that better. But honestly? At that point I was only upright and nowhere near lucid, and she was pretty damn rude. (Who calls a store to tell them their parking lot is a mess? I mean really.)
Once I clocked out and had stumbled over to the deli to consume enough food that I thought I might not crash my bike on the way home, I went and told my supervisor that I was leaving at the end of September. I told her I was going to write a nice letter saying as much, but that definitely I would no longer be there after September.
I'm on the second day of three off in a row and I have to say...getting enough sleep to actually function as a human being is pretty sweet. ;D