Yup.. they monitor call times. Argh. And they need to be under 7 minutes, and I've got serious trouble maintaining that. I am so not getting my contract renewed in April.
You might have thought that in a techsupport job for an ISP (after all, the service is only useful to those with at least minimal computer skills) it would take longer than a couple of days to get the first call where you utter the words "It's that long horizontal key on the bottom of your keyboard".
My copy of which is now being read by someone else, so I decided I'd try and get an electronic reference copy. I do believe I am now in possession of two completely separate and different fanfic versions of the book, both of them in the same order of magnitude of length as the real thing.