Comments | chrisber: (без темы)

chrisber

(Untitled)

Oct 07, 2009 13:02

Over a year ago, my internet provider of many years (idiom.com) was bought by Aerioconnect. Since then, the service has been getting worse and worse. Last week, we were without internet for over 30 ours. Yesterday, it failed again. I have spent far too much of my time recently on the phone with tech support, with very little to show for it. So ( Read more... )

Comments 6

FWIW ladycelia October 7 2009, 20:53:27 UTC

I used to be happy with A.T.&T., but lately the service has gone downhill. Not to the extent that you've described, but definitely not what it was. Still better than when I had Comcast, though.

marith October 7 2009, 21:08:28 UTC

Yeah, I'm looking to ditch Aerioconnect as well. It'll be a pain to switch addresses after so many years, but the service is so wretched as to overcome even my consumer inertia. I think Trip's in the same boat.

If I find a good provider I'll pass word along. May also ask for open suggestions on composing a very tart letter to the Aerioconnect CEO when I leave. :)

agrimony October 8 2009, 01:58:46 UTC

Honestly, I thought giving up the mony@idiom.com address would be a huge pain in the butt, but in the end going to gmail as my primary mail address was really easy and terribly convenient.

jendaviswilson October 8 2009, 01:02:02 UTC

I am interested as well. Google wireless just doesn't have the bandwidth these days.

We got a flier in the mail recently for AT&T $19.99 a month. But when I called the guy basically sighed and said the marketers are trying to screw people, because that price goes with the super-slow service. Real DSL speeds cost $30-$40/mo. I thanked him for his honesty.

AT&T amberley October 8 2009, 01:08:22 UTC

I've been using AT&T ADSL for more than a decade (including back when it was PacBell) with only a couple of one-day outages in that period.
I don't use their mail service; I run my own mail host.

I have 768k down/384k up but I've gotten 1.5mbps down pretty reliably. They offer faster services now but I haven't switched.

flit October 10 2009, 01:21:02 UTC

I've been using Pacbell -> AT&T -> Yahoo!AT&T -> whatever the hell they are now for over ten years and it's actually been rock-solid. Every now and then I have to reboot my router or I have a 15 minute outage at 3am.