Happiness is...

[charlesks]

Discovering that a customer's email to my boss was displayed during our Official Quarterly Meeting— to the entire company, worldwide— as an example of good customer service:Just dropping you a quick line to say how extraordinary (and gracious) Charles was to work with during the day today. His leadership and expertise were an extremely refreshing

Comments

[technoshaman]

Boo-f-ing YAH!

(you still at F5, right?)

[charlesks]

Yep.

Da Boss has hinted very broadly that if I keep on keepin' on and avoid screwing the pooch, I'll be promotable before year's end.

[technoshaman]

Hope to be down your way the week before Memorial Day; I know at least three Speakeasies will be there.... apparently we impressed the heck out of some folks down there, and they're giving us some classes....

[charlesks]

Ping me closer to the date; depending on our schedules, let's Do Lunch.

[bbwoof]

You GO, guy!

[charlesks]

Thank you!

[5footwave]

That's very nice...and I'm sure well deserved. :-)

[charlesks]

At the time, my manager told me this particular customer was rarely— if ever— complimentary to our support team. He was quite impressed with their comments.

[mba500]

Coincidentally I am about to write similar note for one of my tech support guy who did a major save for me while I was bearing down into a critical deadline and my system went into near meltdown.

He is competently awesome but also not condescending like most of his colleagues. In fact I will steal the line from your customer about asking to please save this note or when his next review comes up.

[charlesks]

I have to confess that when I was wrapping up the case with the customer, and they were being effusive in their praise to me, I suggested they might write my manager to share that praise with him.

Apparently, they did.

Having a customer— whether external or internal— share their positive experience with a technician's manager is a Good Thing™ all around.

[jkeating]

gg charles

[charlesks]

Thank you. I hear you're doing well, too.

[jkeating]

I really can't complain other than missing the northwest a lot.