Air Canada followup

[cellio]

I sent copies of my Air Canada complaint to the CEO/President, Chairman, and Senior VP of Customer Relations (with suitable wrapper text to explain why they were getting this). Yesterday I got email from an assistant for Mr. Rovinescu, the CEO/President. She hasn't given me permission to publish the letter, so I will summarize

Comments

[dragonazure]

I feared this is the type of response you would get. Your return volley is appropriate.

I suspect that your "carrier contract" probably spells out an arbitration process--just like it manages to suspend the Bill of Rights in order to perform an "administrative search" of your luggage and person prior to boarding a flight.

[magid]

I agree with the previous comment.

Also, I know it's small, but if they're not going to reimburse you for incidental expenses, why the [blank] would they ask for your receipts for them. I mean, you might have another way to get them reimbursed (theoretically, that is; I know it's not relevant in this case). If it's just to have information, they could just as easily ask for the amounts, without the actual receipts. It's odd to me, and I don't like it because I don't see a reason for it that could be at all helpful to you.

[cellio]

Yeah,.I can't see how sending them receipts helps me given what they said, but I can see how it hurts me. I ignored that part for that reason.

[cellio]

I won't even send copies unless I can see a benefit to me. They already have the data and they've said they won't pay me anyway. All rhey're doing is depriving me of my originals, should I fall for that.

I had hoped that my reply said ” I'm reluxtant; convince me” rather than ” bye”. As you noted, they haven't offered anything. That's round one; maybe they can do better yet before I invoke Visa and courts. If not, that's what I'll look at next.

[cellio]

I guess they also believe either that all publicity is good or that the common man can't bother them. They may be right about the lattwr, but I'm willing to test the postulate.

[dagonell]

SF Writer Robert Sawyer recently missed a full day of Comic-Con due to Air Canada screwing up his reservations as well. I would send him an email with Subject: Air Canada just to compare notes. A two-pronged attack is often a good strategy.
-- Dagonell

[cellio]

Can you help me out with a link? Apparently he had problems with Air Canada in 2008, but I'm not finding anything on the current episode.

[mizmoose]

late to the party, but, try Chris Elliott, elliott.org.