making things easy = making things hard

Oct 29, 2014 10:48

The first time I traveled for work with my employer I saw that I could register frequent-flyer account numbers with them and they would do the right thing there. I didn't yet have a frequent-flyer account on the carrier we usually use, but I figured I could come back and add that later ( Read more... )

travel, tech, customer service

Leave a comment

Comments 5

kayre October 29 2014, 15:05:55 UTC
And why does anybody have a blank where a phone number must be entered in a particular format, instead of building that in?

Reply

cellio October 29 2014, 16:14:59 UTC
Yeah, that too -- just ran into that today, in fact.

Reply


goljerp October 29 2014, 23:08:38 UTC
Bonus points if they're also vulnerable to SQL injection attacks.

Reply

cellio October 30 2014, 12:38:52 UTC
Yes! This one is not, by the way. :-)

Reply


dvarin November 1 2014, 07:50:16 UTC
why in the world does anybody have password rules that do not permit any low-order ASCII character

My guess: somebody somewhere is embedding it into a regex.

Not telling you your account number seems really odd. It seems to imply an assumption that you'll only book flights directly with the app rather than going through a third party, like a travel agent or tour company or something.

Reply


Leave a comment

Up