Idiot Genius

[canyonwalker]

I spent the day Tuesday onsite with a customer. It's not my customer per se, just a customer of my company. One of our professional services engineers was in the middle of an onsite engagement to get them up and running with our new product. The work site was nearby so I joined him for a day to see what the customer experience- and the field

Comments

[kjn]

Seems like a variation of von Moltke's classification of military officers.

[canyonwalker]

Not really a variation, it's the same thing. I was surprised to see that this four-quandrant model -- a form that's very much a trope of business culture in the past 20 years -- originates from 150 years ago.