Last Evening, Last Morning at the Waldorf Astoria
Los Cabos Travelog #10
Waldorf Astoria Los Cabos - Mon, 6 May 2024, 7am
Yesterday was our last evening and now it's our last morning at the lovely Waldorf Astoria Los Cabos. Once again I'm spending the morning lounging on our terraza with a private pool, finding little reason to leave our amazing hotel room.
The Waldorf continues to impress us with its service. I've stayed at 4.5-star rated hotels before. Many of them have been nice, but they were basically just huge hotels with nice rooms. I'm not sure if this hotel is rated 5 stars but if it is, the thing that separates 5 star hotels from those with merely 4.5 stars is the service. Everything here has felt so personalized. When we arrived, we felt like we were the only people arriving. There was no line at check-in in the lobby. There wasn't even a lobby. There was an outdoors lounge, where we were escorted with our drinks in hand, where a registration agent sat down with us at a private table to explain the paperwork.
Then there's this....
When we returned from dinner out last night, the hotel had left a card for Hawk in our room. No, they didn't give us the stuffed hawk; that's a toy we brought because it amuses us to travel with it. But the hotel did put the note- address to "Hawk"- on the hawk. 🤣
The staff's continued use of her preferred name is just one example of the hotel's distinctive customer service.
Edit: "Hawk is retiring" is the answer I gave to the concierge after he asked me several times ahead of our visit if we were celebrating anything special this trip. "We're celebrating coming to this hotel" seemed to be a silly answer even if it was the most accurate, so I went with Hawk's suggestion on this. It's a bit of a lie because while she is enjoying a few weeks or months of time off between jobs, she is actively seeking another job. I've called this "practice retirement" in the past but didn't want to try translating into a foreign language.
Waldorf Astoria Los Cabos - Mon, 6 May 2024, 7am
Yesterday was our last evening and now it's our last morning at the lovely Waldorf Astoria Los Cabos. Once again I'm spending the morning lounging on our terraza with a private pool, finding little reason to leave our amazing hotel room.
The Waldorf continues to impress us with its service. I've stayed at 4.5-star rated hotels before. Many of them have been nice, but they were basically just huge hotels with nice rooms. I'm not sure if this hotel is rated 5 stars but if it is, the thing that separates 5 star hotels from those with merely 4.5 stars is the service. Everything here has felt so personalized. When we arrived, we felt like we were the only people arriving. There was no line at check-in in the lobby. There wasn't even a lobby. There was an outdoors lounge, where we were escorted with our drinks in hand, where a registration agent sat down with us at a private table to explain the paperwork.
Then there's this....
When we returned from dinner out last night, the hotel had left a card for Hawk in our room. No, they didn't give us the stuffed hawk; that's a toy we brought because it amuses us to travel with it. But the hotel did put the note- address to "Hawk"- on the hawk. 🤣
The staff's continued use of her preferred name is just one example of the hotel's distinctive customer service.
Edit: "Hawk is retiring" is the answer I gave to the concierge after he asked me several times ahead of our visit if we were celebrating anything special this trip. "We're celebrating coming to this hotel" seemed to be a silly answer even if it was the most accurate, so I went with Hawk's suggestion on this. It's a bit of a lie because while she is enjoying a few weeks or months of time off between jobs, she is actively seeking another job. I've called this "practice retirement" in the past but didn't want to try translating into a foreign language.