FWIW, the next time you need to reach a human being in customer service, make this your first stop: get2human.com
The website looks as if it went online in 1998, and I always wonder how current the information is -- but it works 9 times out of 10! Detailed shortcut directions through voice mazes, direct lines, and ratings, including flags on the worst examples of impenetrable accents.
gethuman.com is less comprehensive, but does have some data not on get2human. It also has a section where they're tracking which companies have Twitter reps. The Twitter info is still very sketchy; not much detail on what you actually get from that channel, if anything.
D'oh! I'd forgotten all about Get2Human & GetHuman.
Speaking of impenetrable accents, I've spoken to customer service reps whom I SWEAR were having their voices processed through Autotune in order to make their accents more intelligible. In those cases, they're reading off a script, which is just as frustrating as getting an automated menu.
I hate all phone companies. We have T-mobile for our cells which was fine for the first few years. Then last summer my coverage at my house in Chicago was sketchy at best. Half the time I'd lose the signal if I went into my bedroom and I was lucky to maintain 2 bars for more than 10 minutes. But if I walked a block north I'd get 4 bars and everything was nifty. So we called to complain and all they would say was they had a tower down somewhere. I had issues for 6 months until we moved. They never repaired said tower and just kept telling me to turn my phone off, wait a few minutes and turn it back on. Right
( ... )
OMG do not get me started on those horrid phone cancellation-fee contracts. Talk about stifling competition! They should be illegal, because they're certainly not ethical if they FAIL TO RENDER YOU THE SAME SERVICE another customer is receiving 1/2 mile away.
You're paying FULL PRICE for 1/4 of their service. Wrong wrong wrong in SO MANY WAYS.
That's what pisses me off. We're paying like $110 for service and I can't ever use my phone unless we're in Vancouver. My husband works in Portland at the airport so he uses his phone at work and has internet and all that on there. Mine is basically a paperweight. Half the time I don't even bother charging it and it was off for 3 weeks since it's useless. Even if I leave the house it's useless. I don't have a car so I'm walking and I can't really walk far enough away to get a signal. Like last night we walked over the school which is 2 miles away. Zero bars. If I walk into town which is 2 miles in another direction I might get 1 or 2 bars. Sometimes all I have to do is go down 2 blocks to the park and I get 2 bars off and on. It's varies hour to hour.
Yeah. I'm SMH (shaking my head AND having So Much Hate) that AT&T will soon monopolize the market and force us ALL into their "service" so they can continue to nickel-and-dime customers with cryptic bills that have dozens of .23 to 1.12 fees & charges for stuff they're not explaining.
I've also NEVER understood the having to CALL in to the company
THIS. I remember nearly blowing my lid when I was on hold, on my cell phone, with BellSouth for well over an hour while I tried to get them to hook up my residential phone. This was back in '02, and there was NO SUCH THING as "unlimited minutes" back then; time was money!
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WHY the frell isn't their Twitter tech support feed on their website? WHY?
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The website looks as if it went online in 1998, and I always wonder how current the information is -- but it works 9 times out of 10! Detailed shortcut directions through voice mazes, direct lines, and ratings, including flags on the worst examples of impenetrable accents.
gethuman.com is less comprehensive, but does have some data not on get2human. It also has a section where they're tracking which companies have Twitter reps. The Twitter info is still very sketchy; not much detail on what you actually get from that channel, if anything.
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Speaking of impenetrable accents, I've spoken to customer service reps whom I SWEAR were having their voices processed through Autotune in order to make their accents more intelligible. In those cases, they're reading off a script, which is just as frustrating as getting an automated menu.
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You're paying FULL PRICE for 1/4 of their service. Wrong wrong wrong in SO MANY WAYS.
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You're the one with FIVE kids to care for, but satellite coverage concentrates on commercial locations, and neglects residential/school areas?
PRIORITIES, Corporate America, PRIORITIES.
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I've also NEVER understood the having to CALL in to the company - it's been like that forever, even before cell phones were so popular.
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grrrrrrrr
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THIS. I remember nearly blowing my lid when I was on hold, on my cell phone, with BellSouth for well over an hour while I tried to get them to hook up my residential phone. This was back in '02, and there was NO SUCH THING as "unlimited minutes" back then; time was money!
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Of course they'd've laughed if you'd asked for reimbursement for the minutes. :P
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