First, I've decided to set weekly goals on Saturdays for the coming week. Nothing major, just something to work toward. This week, the goals are to eat nothing after 12:45PM and to be in bed by 4:00AM every night
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That sounds really annoying... to be put on hold for twenty minutes. It pains me to say that this customer service problem is actually an industrial engineering problem because it was someone's grand idea to develop a Customer Relationship Management system that doesn't work. (There's a stream in my program called Human Factors; in essence, they deal with the problems that could be solved with common sense.)
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I can be a bit motherly. I think it's a good point, though.
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... I don't think we made any progress for you this morning.:P
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