I've always had some difficulties with City of Heroes. It's a great game and I enjoy the heck out of it, but I've always had nasty lag times which only got exponentially worse when "Issue 5" (the latest game upgrade) came out a few weeks ago. After much soul-and-hardware searching, I finally have come to the conclusion that I just don't have enough
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http://www.circuitcity.com/cs_customer_email.jsp?c=1
http://www.bestbuy.com/site/olspage.jsp;jsessionid=HIYSCADPEWNY1KC4D3FFAGA?id=cat12104&type=page
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I'm surprised they didn't give you your refund minus a "restocking fee".
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