LOLLYROUGE + AGNESELLE

[sehr_ethereal]

Does Lollyrouge respond promptly to emails? I sent them an enquiry, no reply after 1 day.

Anyway, I returned my defect item to AE. Mailed out on Tue. They should have received it by Thu. No replies as of today after i dropped them an email yesterday.

Edit: Received their reply at 10.30pm. No extras for exchange. They did not clarify on the

Comments

[ext_1608859]

hi babe, I did exchange with AE before. they did refund me the postage, not to worry! you can email them stating the postage amount (maybe with a snapshot of receipt) and request for refunds. Do provide them your bank acct details. shld be ok but be prepared to wait for a long while since PL is in korea now. HTH!

[sehr_ethereal]

Hi babe

You don't mean that they also refund the Registered Postage cost, just the return postage cost right?

I know the (former) postage cost is 'used up' already but can't help to feel a bit sian. Like waste $2.24 for nothing. :S

I have replied with my refund details.

According to PL's blog, her parents are helping to tend to AE while she's away and will launch as per normal.

Thks for replying!!

[ext_1608859]

paiseh, I didn't check back. hope my reply is not too late.

when u purchased from AE for normal postage is free. When I return the item for exchange I send via reg postage and AE refund me the full reg postage costs.

[sehr_ethereal]

Hi babe

No worries. I purchased via Registered but sent back Normal. I meant my Registered Postage cost being 'wasted' cos the item had to be returned.

And guess what, it's one week already and they sent 2 emails regarding the refund and i also replied 2 emails regarding the same but no refund in sight still. -__-

[ext_650387]

Hey babe! Lollyrogue cs is by far one of my favourite! Not to worry :)